Privacy Policy

Controller for data processing:
Medicos Kosmetik GmbH & Co. KG
Hafengrenzweg 3
48155 Münster
Germany
datenschutz/at/dermasence/dot/de

We are pleased about your interest in our website. Protecting your privacy is very important to us. Below we inform you in detail about how we handle your data. 

1. Access data and hosting

You can visit our web pages without disclosing any information about yourself. Each time a web page is accessed, the web server automatically stores a so-called server log file which documents the request (e.g., the name of the requested file, your IP address, date and time of access, transferred data volume, and the requesting provider) (“access data”). 

These access data are evaluated exclusively to ensure the trouble-free operation of the site and to improve our offering. This serves our legitimate interests in the correct presentation of our offering within the meaning of Article 6(1)(f) GDPR. All access data are deleted no later than fourteen days after the end of your site visit. 

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise specified in this Privacy Policy, all access data as well as all data collected in forms provided for this website are processed on their servers. If you have questions about our service providers and the legal basis of our cooperation with them, please use the contact option described in this Privacy Policy. 

2. Data processing for the purposes of establishing contact and customer communication

2.1 User account

If you have given your consent pursuant to Article 6(1)(a) GDPR by choosing to open a user account, we use your data for the purpose of creating the account. You may delete your user account at any time, either by sending a message to the contact option described in this Privacy Policy or via a function provided in the user account. After deletion of your user account, your data will be erased unless you have expressly consented to further use of your data pursuant to Article 6(1)(a) GDPR or we reserve the right to use the data for purposes permitted by law, about which we inform you in this Policy. 

2.2 Contact

When you contact us (e.g., via contact form, live chat tool, or email), we collect the personal data you provide in order to process your inquiry pursuant to Article 6(1)(b) GDPR. Required fields are marked as such because in these cases we need the data to process your contact request. Which data are collected is apparent from the respective input forms. Once your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data pursuant to Article 6(1)(a) GDPR or we reserve the right to use the data for purposes permitted by law, about which we inform you in this Policy.

3. Marketing via e-mail, mail, telephone

3.1 Email newsletter with subscription, newsletter tracking with separate consent

If you sign up for our newsletter, we use the data required for this purpose or provided separately by you to regularly send you our email newsletter on the basis of your consent (Article 6(1)(a) GDPR). 

You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via the link provided in the newsletter. After unsubscribing, we delete your email address from the recipient list unless you have expressly consented to further use of your data under Article 6(1)(a) GDPR or we reserve the right to use the data for other purposes permitted by law, about which we inform you in this Policy. 

If you have also given us your consent pursuant to Article 6(1)(a) GDPR to analyze our newsletters, we will analyze your interaction with our newsletter by measuring, storing, and evaluating open rates and click-through rates for the purpose of designing future newsletter campaigns (“newsletter tracking”). 

For this analysis, the emails we send contain one-pixel technologies (e.g., web beacons, tracking pixels) that are stored on our website. For the evaluations, we link in particular the following “newsletter data” with your email address or your IP address and, where applicable, an individual ID: 

  • the page from which the page was requested (so-called referrer URL),
  • the date and time of the access,
  • a description of the type of web browser used,
  • the IP address of the requesting computer,
  • the email address,
  • the date and time of registration and confirmation

and the one-pixel technologies. Links contained in the newsletter may also contain this ID. 

You can unsubscribe from newsletter tracking at any time, either by sending a message to the contact option described or via a link provided in the newsletter. 

The information is stored for as long as you subscribe to the newsletter. 

3.2 Newsletter dispatch

The newsletter and the newsletter tracking described above may also be sent by our service providers as part of processing on our behalf. If you have questions about our service providers and the legal basis of our cooperation with them, please use the contact option described in this Privacy Policy. 

Processing of personal data for personalized newsletter content

If you have given your explicit consent, we analyze your interactions with our newsletters (e.g. open and click rates) in order to provide you with personalized content that better matches your interests. This processing is based on your consent in accordance with Article 6(1)(a) of the General Data Protection Regulation (GDPR). You may withdraw your consent at any time with effect for the future. In addition, as part of the newsletter registration process, you have the option to voluntarily specify thematic areas of interest (e.g. atopic dermatitis, acne, anti-aging, sun protection, or other indications). If you provide this information and explicitly consent to its processing, we will use it for topic-based segmentation to offer you content and offers tailored to your selections. 

After confirming your newsletter subscription (double opt-in), you also have the opportunity to voluntarily indicate which DERMASENCE product line(s) you are already familiar with (e.g. RosaMin, Adtop, ChronoRetare, etc.). This information is provided independently of the newsletter subscription and processed solely on the basis of your explicit consent. If you agree, we will use this data for further personalization of the newsletter content. 

All information provided regarding areas of interest and known product lines is voluntary and not required to receive the general newsletter. You may withdraw your consent at any time with effect for the future—either via the unsubscribe link in every email or by contacting us using the contact details provided in this privacy policy. 

Processing in the context of email guides

If you subscribe to one of our email guides, we will use your personal data (e.g. email address, possibly your name) to send you topic-specific content. Processing is based on your consent in accordance with Art. 6 (1) (a) GDPR. You may withdraw your consent at any time, for example via the unsubscribe link in each email.

3.3 Sending newsletters to existing customers

If you have provided us with your e-mail address when purchasing goods or services, we would like to contact you regularly by e-mail with offers for similar products or services from our range. In accordance with Section 7 (3) UWG, we are permitted to do this without your separate consent. Your data is processed exclusively on the basis of our legitimate interest in personalised direct advertising in accordance with Art. 6 para. 1 lit. f) GDPR. If you have initially objected to the use of your e-mail address for this purpose, we will of course respect this and no e-mails will be sent. You have the option to object to the use of your email address for advertising purposes at any time, with effect for the future. You can do this simply by sending an e-mail to the aforementioned controller at datenschutz/at/dermasence/dot/de. The transmission costs incurred are limited to the basic tariffs. Once we have received your objection, we will immediately stop using your e-mail address for advertising purposes.

3.4 Postal advertising and your right to opject

We also reserve the right to use your first and last name and your postal address for our own advertising purposes, e.g., to send interesting offers and information about our products by letter post. This serves our legitimate interests in contacting our customers for advertising purposes within the meaning of Article 6(1)(f) GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this Privacy Policy. 

After you withdraw consent (if applicable) or object, we will remove your address from the recipient list unless you have expressly consented to further use of your data pursuant to Article 6(1)(a) GDPR or we reserve the right to use the data for other purposes permitted by law, about which we inform you in this Policy. 

Advertising mailings are carried out by a service provider as part of processing on our behalf, to whom we pass on your data for this purpose. If you have questions about our service providers and the legal basis of our cooperation with them, please use the contact option described in this Privacy Policy. 

3.5 Telephone advertising

If you have given your consent pursuant to Article 6(1)(a) GDPR, we use the data required for this purpose or provided separately by you for our own advertising purposes, e.g., to inform you about interesting offers and our products. You can withdraw your consent at any time, either by sending a message to the contact option described in this Privacy Policy or verbally during any call. After withdrawal, we delete your telephone number unless you have expressly consented to further use of your data or we reserve the right to use the data for other purposes permitted by law, about which we inform you in this Policy. 

4. Information on third country transfer (data transfer to third countries)

We use technologies from service providers on our website whose server locations may be located in third countries outside the EU or the EEA. This also includes the USA. If, as in the case of the USA, there is no adequacy decision by the EU Commission, an adequate level of data protection must be ensured by means of other suitable guarantees. In July 2020, the ECJ ruled that the Privacy Shield agreement between the EU and the USA can no longer be used to transfer personal data to the USA. This means that the sectoral adequacy decision has been revoked.

Suitable guarantees in the form of contractually agreed standard contractual clauses of the EU Commission or binding internal data protection regulations (Binding Corporate Rules) are possible in principle, but require prior review by the contracting parties as to whether an adequate level of protection can be guaranteed. According to the judgement of the ECJ, it may be necessary to take additional protective measures. We have generally agreed the standard data protection clauses issued by the EU Commission, which remain valid, with the third-party technologies we use that process personal data in a third country such as the USA. Where possible, we also agree additional guarantees to ensure that adequate data protection is guaranteed in the USA or other third countries.

Notwithstanding this, it may happen that, despite all contractual and technical measures, the level of data protection in the third country does not correspond to that of the EU. In such cases, we will ask you, if necessary, for your consent to transfer your personal data to a third country in accordance with Art. 49 para. 1 lit. a GDPR as part of the cookie consent process. This relates in particular to the transfer of data to the USA.

In particular, there is a risk that US authorities may receive access rights to your personal data that are not sufficiently restricted from an EU perspective without us as the data exporter or you as the data subject being aware of this and you may not have any legal remedies available to you to prevent this or to take action against such access.

5. Cookies and further technologies

General information

To make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your end device and allow us to recognize your browser on your next visit (persistent cookies). 

Protection of privacy for terminal devices

When using our online offering, we use technologies that are strictly necessary to provide the telemedia service expressly requested by you. The storage of information in your end device or access to information already stored in your end device does not require consent for such strictly necessary purposes. 

For non-essential functions, the storage of information in your end device or access to information already stored in your end device requires your consent under the ePrivacy Directive (Article 5(3) of Directive 2002/58/EC, as amended) as implemented in the applicable national laws. Please note that if consent is not granted, parts of the website may not be fully usable. Any consent you may have given remains in effect until you adjust or reset the respective settings on your end device. 

Subsequent data processing by cookies and other technologies 

We use technologies that are strictly necessary for the use of certain functions of our website (e.g., website preference settings). Through these technologies, the IP address, time of visit, device and browser information, and information about your use of our website (e.g., your preferences) are collected and processed. This serves our legitimate interests in an optimized presentation of our offering within the meaning of Article 6(1)(f) GDPR. 

We also use technologies to comply with legal obligations to which we are subject (e.g., to be able to demonstrate consent to the processing of your personal data) as well as for web analytics and online marketing. Further information, including the respective legal basis for processing, can be found in the following sections of this Privacy Policy. 

Cookie settings 

You can find cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™ 

Where you have consented to the use of technologies pursuant to Article 6(1)(a) GDPR, you can withdraw your consent at any time by sending a message to the contact option described in this Privacy Policy. 

Cookies consent with CCM19 Cookie Consent Management 

Our website uses the cookie consent management tool ‘CCM19’ to obtain your consent for necessary cookies and cookie-based applications and to document them in accordance with the GDPR. The provider of this technology is Papoo Software & Media GmbH - Dr Carsten Euwens, Auguststr. 4, 53229 Bonn, Germany (hereinafter referred to as CCM19).

When you visit our website, a banner appears that allows you to give your consent for certain cookies and cookie-based applications. As long as no consent is given, the cookie consent tool blocks the placement of necessary cookies. The tool collects certain user information when visiting our website, including the IP address, in order to assign page views to individual users and to log the consent settings made and save them during the session. This data is not forwarded to CCM19.

The data collected will be stored until you ask us to delete it. CCM19 will then delete the data manually or as soon as the purpose for storing the data no longer applies. Statutory retention periods remain unaffected by this.

The use of CCM19 cookie consent technology serves to obtain the legally required consents for the use of necessary cookies and cookie-based applications. The legal basis for this is Art. 6 para. 1 sentence 1 lit. c GDPR.

We have concluded an order processing contract with CCM19, which obliges the service provider to protect your data and not to pass it on to third parties.

You can find more information here: https://www.ccm19.de/cookie-banner.html

If you have consented to the use of the technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by notifying us via the contact option provided in the privacy policy.

Cookie settings

Revoke consent to load third-party content:

6. Use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise indicated for the individual technologies, this is based on your consent pursuant to Article 6(1)(a) GDPR. After the purpose no longer applies and we cease using the respective technology, the data collected in this context will be deleted. You can withdraw your consent at any time with effect for the future. Further information on your withdrawal options can be found in the section “Cookies and Other Technologies”. Further information, including the basis of our cooperation with individual providers, can be found in the descriptions of each technology. If you have questions about the providers and the basis of our cooperation with them, please use the contact option described in this Privacy Policy. 

6.1 Use of Google services

We use the technologies described below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. Unless otherwise indicated for the individual technologies, processing is carried out on the basis of an agreement between joint controllers pursuant to Article 26 GDPR. Further information about Google’s data processing can be found in Google’s privacy notices. 

Our service providers are based and/or use servers in countries outside the EU/EEA for which the European Commission has decided that an adequate level of data protection exists (Article 45 GDPR). 

Our service providers are based and/or use servers in countries outside the EU/EEA for which no adequacy decision by the European Commission exists. Our cooperation with them is based on the European Commission’s Standard Contractual Clauses (Article 46(2)(c) GDPR). 

Google Analytics

For website analytics, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website) and uses these to create usage profiles under pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on an EU-based server to derive location data and then deleted immediately before traffic is forwarded for processing to other Google servers. Processing is based on a data processing agreement with Google pursuant to Article 28 GDPR. 

Using the Google Analytics feature “Google Signals” enables so-called cross-device tracking. Where your internet-enabled devices are linked to your Google account and you have activated the “personalized advertising” setting in your Google account, Google can generate reports on usage behavior (in particular cross-device user numbers), even if you switch devices. We do not process personal data for this purpose; we only receive statistics created by Google Signals. 

For web analytics and advertising purposes, the “DoubleClick” cookie as part of Google Analytics enables recognition of your browser when visiting other websites. Google uses this information to compile reports on website activity and to provide other services related to website usage. 

Google Ads

For advertising purposes in Google search results and on third-party websites, the Google remarketing cookie is set when you visit our website. This automatically enables interest-based advertising using a pseudonymous cookie ID based on the pages you visit and the data collected and processed (IP address, time of visit, device and browser information, and information about your use of our website). Further processing takes place only if you have activated “personalized advertising” in your Google account. If you are logged in to Google during your visit to our website, Google uses your data together with Google Analytics data to create and define audience lists for cross-device remarketing. 

For website analytics and event tracking, we measure your subsequent usage behavior via Google Ads Conversion Tracking if you arrived at our website via a Google Ads advertisement. Cookies may be used and data (IP address, time of visit, device and browser information, and information about your use of our website based on events we define, such as visiting a page or signing up for a newsletter) collected to create usage profiles under pseudonyms. 

Google Maps

To visually display geographic information, Google Maps collects data about your use of the Maps features, in particular the IP address and location data, transmits them to Google, and subsequently processes them. We have no influence over this subsequent processing. 

Google reCAPTCHA

To protect against misuse of our web forms and spam by automated software (“bots”), Google reCAPTCHA collects data (IP address, time of visit, browser information, and information about your use of our website) and performs an analysis using JavaScript and cookies. Other cookies stored by Google services in your browser are also evaluated. Personal data from the input fields of the respective form are neither read nor stored.

Google Tag Manager

Google Tag Manager enables us to manage various codes and services on our website. When implementing tags, Google may also process personal data (e.g., IP address, online identifiers incl. cookies). Processing is based on a data processing agreement with Google pursuant to Article 28 GDPR. Using Google Tag Manager allows for the integration of various services/technologies. If you do not wish to use specific tracking services and have therefore deactivated them, the deactivation remains in force for all affected tracking tags implemented via Google Tag Manager. 

YouTube Video Plugin

To embed third-party content, data (IP address, time of visit, device and browser information) are collected via the YouTube video plugin in the extended privacy mode we use, transmitted to Google, and subsequently processed by Google only if you play a video. 

6.2 Use of Microsoft services

We use the technologies described below from Microsoft Ireland Operations Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland (“Microsoft”). Processing is carried out on the basis of an agreement between joint controllers pursuant to Article 26 GDPR. The information automatically collected by Microsoft technologies about your use of our website is generally transmitted to a server of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, and stored there. Further information about Microsoft’s data processing can be found in Microsoft’s privacy notices. 

Our service providers are based and/or use servers in countries outside the EU/EEA for which the European Commission has adopted an adequacy decision (Article 45 GDPR). 

Our service providers are based and/or use servers in countries outside the EU/EEA without an adequacy decision. Our cooperation with them is based on the European Commission’s Standard Contractual Clauses (Article 46(2)(c) GDPR). 

Microsoft Advertising

For advertising purposes in Bing, Yahoo, and MSN search results and on third-party websites, the Microsoft Advertising remarketing cookie is set when you visit our website, automatically enabling interest-based advertising using a pseudonymous cookie ID based on the pages you visit and data collected and processed (IP address, time of visit, device and browser information, and information about your use of our website). 

For website analytics and event tracking, we measure your subsequent usage behavior via Microsoft Advertising Universal Event Tracking (UET) if you arrived at our website via a Microsoft Advertising ad. Cookies may be used and data (IP address, time of visit, device and browser information, and information about your use of our website based on events we define, such as visiting a page or signing up for a newsletter) collected to create usage profiles under pseudonyms. Where your internet-enabled devices are linked to your Microsoft account and you have not deactivated “interest-based advertising” in your Microsoft account, Microsoft can generate reports on usage behavior (in particular cross-device user numbers) even if you switch devices (so-called cross-device tracking). We do not process personal data for this purpose; we only receive statistics generated on the basis of Microsoft UET. 

Microsoft Forms

We use the ‘Microsoft Forms’ tool to conduct anonymous surveys and polls.

Please note that this data protection information only covers the processing of your personal data by us in the context of the use of Microsoft Forms. Information on the processing of your data by Microsoft can be found in the corresponding Microsoft statement under the following links: 

Microsoft Service Agreement 

Security and data protection in Microsoft Forms   

When using Microsoft Forms, various types of data are processed, depending on the information you provide when participating in surveys or polls. This includes: 

  • User name, display name, e-mail address
  • Preferred language
  • Date and time of opening the questionnaire
  • Date and time of sending the response

The information you provide in surveys is survey-specific. You decide for yourself which personal data you enter in response fields.

Our interest at Medicos Kosmetik GmbH & Co. KG is to collect information to improve service, offers and products and to increase customer satisfaction and employee satisfaction. Participation in surveys and polls is always voluntary.

6.3 Use of Facebook services

Use of Facebook Pixel

Within the scope of the technologies described below from Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Facebook (by Meta)” or “Meta Platforms Ireland”), Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website based on events we define, such as visiting a page or signing up for a newsletter), which are used to create usage profiles under pseudonyms. As part of the so-called advanced matching, additional information for matching purposes is collected and stored in hashed form that can identify individuals (e.g., names, email addresses, and telephone numbers). When you visit our website, a cookie is automatically set by Facebook Pixel that enables recognition of your browser when visiting other websites via a pseudonymous cookie ID. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website usage, in particular personalized and group-based advertising. 

The information automatically collected by Facebook (by Meta) technologies about your use of our website is generally transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. Further information about Facebook’s data processing can be found in Facebook’s (by Meta) privacy notices. Our service providers are based and/or use servers in the following countries for which the European Commission has adopted an adequacy decision: United States, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. The adequacy decision for the United States serves as the basis for third-country transfers where the respective provider is certified. Certification is in place. Our service providers are also based and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. For these countries, no adequacy decision exists. Our cooperation with them is based on the European Commission’s Standard Contractual Clauses (Article 46(2)(c) GDPR). 

Facebook Analytics

Within the framework of Facebook Business Tools, statistics about visitor activities on our website are created from the data collected with Facebook Pixel. Processing is based on a data processing agreement with Facebook (by Meta) pursuant to Article 28 GDPR. Our analytics serve the optimal presentation and marketing of our website. 

Facebook Ads (Ad manager)

We advertise this website via Facebook Ads on Facebook (by Meta) and other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the specific implementation, in particular the decision on the placement of ads with individual users. Unless otherwise indicated for the individual technologies, processing is carried out on the basis of an agreement between joint controllers pursuant to Article 26 GDPR. Joint controllership is limited to the collection of data and its transmission to Meta Platforms Ireland. Subsequent processing by Meta Platforms Ireland is not covered. 

Based on statistics created via Facebook Pixel about visitor activities on our website, we conduct group-based advertising on Facebook (by Meta) via Facebook Custom Audiences by defining the characteristics of the respective target group. In the context of the advanced matching used to define the respective target group (see above), Facebook acts as our processor. 

Based on the pseudonymous cookie ID set by Facebook Pixel and the data collected about your usage behavior on our website, we conduct personalized remarketing via Facebook Pixel. 

Via Facebook Pixel Conversions, we measure your subsequent usage behavior for web analytics and event tracking if you arrived at our website via a Facebook Ads advertisement. Processing is based on a data processing agreement with Facebook (by Meta) pursuant to Article 28 GDPR. 

6.4 Other providers of web analytics - and online-marketing-services

Use of Matomo as a software solution for web analytics

For website analytics, the Matomo software from InnoCraft Ltd., 7 Waterloo Quay, PO Box 625, 6140 Wellington, New Zealand, automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website) that are used to create usage profiles under pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not combined with personal data about the bearer of the pseudonym without separate, explicit consent. Processing by Matomo takes place on our servers. 

Use of Hotjar for web analytics

For website analytics, technologies of Hotjar Ltd., Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta (“Hotjar”) automatically collect and store data (IP address, time of visit, device and browser information, and information about your use of our website) to create usage profiles under pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not merged with personal data about the bearer of the pseudonym without separate, explicit consent. Hotjar acts as our processor. 

Use of the Vimeo video plugin to embed third-party content 

To embed third-party content, data (IP address, time of visit, device and browser information) are collected via the video plugin of Vimeo Inc., 330 West 34th Street, 5th Floor, New York 10011, 

USA (“Vimeo”), transmitted to Vimeo, and subsequently processed by Vimeo. Processing is carried out on the basis of an agreement between joint controllers pursuant to Article 26 GDPR. Google Analytics is automatically integrated in the Vimeo video plugin. For website analytics, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website) which are used to create usage profiles under pseudonyms. Cookies may be used for this purpose. Google Analytics is provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Information automatically collected by Google about your use of our website is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. If you visit our website from the EU, your IP address is stored on an EU server to derive location data and then deleted immediately before traffic is forwarded for processing to other Google servers. We have no influence over Vimeo’s data processing, including the settings and results of Google Analytics. 

Our service providers are based and/or use servers in countries outside the EU/EEA for which the European Commission has adopted an adequacy decision (Article 45 GDPR). 

Our service providers are based and/or use servers in countries outside the EU/EEA without an adequacy decision. Our cooperation with them is based on the European Commission’s Standard Contractual Clauses (Article 46(2)(c) GDPR). 

Use of VWO to carry out website tests

For the purpose of analysing and evaluating the use of our website, we use the VWO service from Wingify. Wingify Software Pvt. Ltd. is a company based in India (KLJ TOWER, 1104, North, Netaji Subhash Place, Pitam Pura, Delhi, 110034). VWO also processes the data in the USA, among other places. We would like to point out that there is no adequate level of protection for the transfer of data to third countries. This could entail various risks for the lawfulness and security of data processing. The so-called standard contractual clauses form the basis for data processing.

We use VWO to control tests (so-called A/B tests, split tests and multi-variant tests) in order to understand the effects of adjustments to the user interface. We also use the Heatmaps and Session Recordings modules. We use VWO's technology to better understand the needs of our users and to optimise the offering and user experience on our website.

In this context, we process the following data, among others:

  • the history data of mouse movements
  • the buttons clicked
  • the extent of scrolling
  • the IP address of the device used
  • the screen size of the device used
  • Device type (unique device identifiers) and browser details
  • Geographical location (country)
  • the preferred language in which our website is displayed
  • Date and time of the visit to the website

The legal basis for the processing of your personal data is Art. 6 para. 1 lit. a GDPR (consent). You can revoke your consent at any time by clicking on the corresponding button under section 5 Cookies. 

Deactivating VWO

Alternatively, you can prevent the collection of your data by VWO altogether by deactivating the tool via VWO's opt-out page: https://vwo.com/opt-out/.

You can view the privacy policy of Wingify Software Pvt. Ltd. here: https://vwo.com/privacy-policy/.

Use of Contentbird to create interactive content formats

On our website, we use ‘contentbird convert’, a service provided by contentbird GmbH based in Berlin, Germany, to create interactive content formats. When using this function, personal data may be collected, including the date and time of the visit, user behaviour, contact details, user responses, referrer URL, web request and IP address (anonymised). This data is used to measure the performance of the format and the campaign as well as for contact data collection and participant surveys. Both we and contentbird GmbH receive and process this data. contenbird GmbH processes the data as part of order processing in accordance with the GDPR. The service provider is strictly bound by our instructions and contractually obliged accordingly. The service does not transfer any data to third countries.

In addition, the service stores information on your end device by making an entry in the browser's local storage. This entry is set when you interact with the interactive graphic in order to store information about which hotspots have already been used so that they can be highlighted accordingly when you visit again. The duration of this entry is unlimited. If you consent to the processing of your data, this is done exclusively on the basis of Art. 6 para. 1 lit. a) GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device within the meaning of the TTDSG. You can revoke your consent at any time by clicking on the corresponding button under 5. cookies.

Further information on contenbird Convert and the privacy policy of contentbird GmbH can be found at the following links: https://de.contentbird.io/ und https://de.contentbird.io/datenschutz.

Use of LoyJoy to improve our online offer

To improve our offer, we use the chatbot of our service provider LoyJoy GmbH, Kapuzinerstr. 20, 48149 Münster.

If no consent is given, no personal data is collected by the chatbot and forwarded to us. The chatbot only records anonymised, general usage figures, such as the number of product retrievals. The skin characteristics you enter are only stored temporarily in the browser and processed by the LoyJoy servers, but without being saved, in order to enable the assigned products to be displayed.

If you consent to transmission to Google Analytics, the IP address, time of the visit and device and browser information will be recorded. Furthermore, when you click on a product link, information is transmitted to Google Analytics about which link was clicked on and when.

This processing is based on your consent in accordance with Art. 6 (1) a) GDPR. You have the option to withdraw your consent at any time.

Further information on the use of Google Analytics can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

LoyJoy uses services from ‘Cloudflare’ (provider: Cloudflare, Inc, 101 Townsend St, San Francisco, CA 94107, USA). Cloudflare operates a content delivery network (CDN) and provides protection functions for the LoyJoy web application (web application firewall). The data transfer between the browser and the LoyJoy servers flows via the Cloudflare infrastructure and is analysed there in order to ward off attacks. The use of Cloudflare is in the interest of secure use of LoyJoy and defence against harmful attacks from outside. 

This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. Further information can be found in the Cloudflare privacy policy: https://www.cloudflare.com/de-de/privacypolicy/.

7. Product reviews

As a user of our website, you can rate our products.

In order to submit a product review, you must provide additional personal information about yourself. The personal data collected for this purpose is as follows

  • Personal master data (first and last name, age, gender), freely chosen user name if applicable
  • Group affiliation (consumer, PTA/pharmacist, pharmacist, doctor)
  • E-mail address
  • Rating
  • Picture
  • Free text 

The legal basis for this data processing is Art. 6 para. 1 lit. a GDPR (your consent when submitting the rating).

All information, with the exception of your e-mail address and your full surname, that you provide in the evaluation process will be displayed to other users as part of your evaluation on our website. We use this information to improve our products, to conduct studies on customer satisfaction and incompatibilities with our products and for marketing purposes. The data may also be passed on to third parties.

In addition, an automated translation of your rating (title and free text) is carried out using the tool DeepL.

If you have any queries in connection with your review or if you were not satisfied with our products or if there were any incompatibilities during use, we would like to contact you by e-mail to offer support. To do this, we need your consent to use your e-mail address for this purpose. If you would like us to contact you, we ask you to give your consent as part of your product review.

We use the so-called double opt-in procedure to obtain your consent to be contacted. This means that your consent only becomes effective after you have given your consent in the confirmation e-mail that is sent to you. 

If you do not give the required consent, you will not be able to register for the services. 

Your rating will remain stored until you revoke it or exercise your right to cancellation. To assert these rights, simply send an informal e-mail to reviews/at/dermasence/dot/com

8. Actions (e.g. product tests)

Purpose/information

If you take part in our product test ‘DERMASENCE Product Check’ or other campaigns, your personal data will be used to carry out the respective campaign. Detailed information can be found in the respective valid conditions of participation of the campaign.

The provision of personal data is necessary for the conclusion of a contract. You are not obliged to provide your personal data, but if you do not provide the data, the respective promotion cannot be carried out. 

Further information can be found in the respective conditions of participation.

Recipients

The data collected will be passed on for processing to internal departments and, if necessary, external service providers or processors (e.g. dispatch service providers) for the respective required purposes.

Deletion

After the final processing of the respective campaign, your personal data will be deleted (see respective conditions of participation), provided that no statutory retention periods or limitation periods require this.

9. Social Media

Our online presence on Facebook (by Meta), Twitter, Youtube, Instagram (by Meta), Pinterest, Xing, LinkedIn

If you have given your consent to the respective social media provider in accordance with Art. 6 (1) (a) GDPR, when you visit our online presence on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media provider, as well as a contact option and your rights and settings options for the protection of your privacy, please refer to the provider's privacy policies linked below. Should you still require assistance in this regard, please contact us.

Facebook (by Meta) is provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (hereafter "Meta Platforms Ireland ") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing in the context of a visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA applies as the basis for third country transfers, provided that the respective service provider is certified. {7a73022c-4813-4c39-b31b-dfde5a1aeb7a{7e2084cd-d3bd-4d14-b80f-efdbe61848e1} Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision for these countries by the European Commission. Our cooperation with them is based on these safeguards:  Standard data protection clauses of the European Commission.

Twitter is provided by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("Twitter"). The information automatically collected by Twitter about your use of our online presence on Twitter is generally transmitted to and stored on a server at Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. There is no adequacy decision for the United States by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission.

Instagram (by Meta) is provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (hereafter "Meta Platforms Ireland ") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is typically transferred to and stored on a server at Meta Platforms Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in the context of a visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with art. 26 DSGVO. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina:

The adequacy decision for the USA applies as the basis for third country transfers, provided that the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico:
There is no adequacy decision for these countries by the European Commission. Our cooperation with them is based on these safeguards:  Standard data protection clauses of the European Commission.

YouTube is provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (hereafter "Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has established by decision an adequate level of data protection.

Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries there is no adequacy decision by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission.

Pinterest is provided by Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (hereafter "Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to and stored on a server of Pinterest, Inc, 505 Brannan St, San Francisco, CA 94107, USA.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has established by decision an adequate level of data protection.

Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries there is no adequacy decision by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission.

LinkedIn is provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information LinkedIn automatically collects about your use of our online presence on LinkedIn is generally sent to a server at LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there.

Our service providers are located and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA.

The adequacy decision for the USA applies as the basis for third country transfers, provided that the respective service provider is certified. Until certification by our service providers, the data transfer continues to be based on this basis: standard data protection clauses of the European Commission.

Xing is provided by New Work SE, Am Strandkai 1, 20457 Hamburg, Germany.

TikTok Business Profile 

We use the technical services and infrastructure (platform) of ‘TikTok Technology Limited’, based at 10 Earlsfort Terrace, Dublin, D02 T380, Ireland (hereinafter referred to as ‘TikTok’), to create and maintain our TikTok business profile and our TikTok page. This is used for product advertising, the implementation of campaigns and communication with our customers and interested parties.

For this purpose, we offer various functions for interaction and contact. You have the option of reacting to our videos, leaving comments, liking and sharing them. You can also contact us via the direct message function. Please note that, depending on your account settings on the TikTok platform, all personal information from your account may be publicly visible to third parties when you interact with our site, a flow of information over which we have no control.

TikTok automatically collects information about you when you use the app or are logged in and processes it on its servers worldwide. This information is necessary to enable functions such as direct messages or interaction on our site. As part of the processing, TikTok uses subcontractors such as Facebook and Google. It is possible that your personal data may be transferred, in particular to China, the USA or another third country for which there is no adequacy decision by the EU Commission.

The list of personal data collected includes, among other things

  • IP address
  • Date and time of the server request
  • Time zone difference
  • Content of the request (specific browser or app function)
  • Access status
  • Amount of data transferred
  • Browser or app
  • Device type
  • Operating system used and its interface (e.g. Android or iOS)
  • Language and version of the operating system and device identifiers

We have no influence on the processing by TikTok and the storage period of your personal data that is published as part of our campaigns or on our TikTok page. TikTok is solely responsible for this. Information on what data TikTok collects about you and how it is processed can be found at the following link: TikTok privacy policy

Our TikTok presence aims to bring company information to the right target groups in a targeted manner. Social media use is widespread in the EU and in 2019, 54% of people aged 16 to 74 were actively engaged on social networks. This participation rate is rising continuously. It should be noted that the increasing concentration in social media markets and the targeting of users can also increase the risks to the rights and freedoms of a significant number of people. For example, certain social media providers may be able to combine a larger amount and variety of personal data on their own or in cooperation with other companies.

We process your personal data on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR and our legitimate interest in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest lies in responding to your enquiries and interacting with you in the context of social media marketing, which is made possible by your active contact and clicks on our content.

If you contact us directly via the direct message function, for example to ask questions about our products, we process your TikTok user name and other data in order to be able to fulfil your communication requests.

In the course of our campaigns, we may regularly publish public content such as stories, videos or posts, provided they are directly addressed to us or mention our product range. We process content as part of this correspondence in order to be able to respond to it and maintain our presence on the platform. In addition, we may contact individual TikTok users to assist them with product fulfilment or to respond to low ratings in order to improve our products.

The legal basis for the processing is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in maintaining and constantly improving public communication with our profile visitors (customers, interested parties, etc.) and thus proactively demonstrating our presence on the relevant market.

We delete the personal data of TikTok users concerned in connection with the processing in accordance with Art. 17 para. 1 lit. a GDPR as soon as it is no longer required for the purposes of the processing or the objective has been achieved. Alternatively, we restrict the processing of your data to compliance with mandatory statutory retention obligations, insofar as such an obligation exists in accordance with Art. 17 para. 3 lit. b. You have the option of deleting content that you have published on our TikTok profile yourself at any time.

You can object to the processing in accordance with Art. 21 GDPR. You have the right to object on grounds relating to your particular situation

10. Contact options and your rights

10.1 Your rights

As a data subject, you have the following rights: 

  • Access pursuant to Article 15 GDPR to the extent specified therein regarding your personal data processed by us;
  • Rectification pursuant to Article 16 GDPR to correct inaccurate or complete incomplete personal data we store about you without undue delay;
  • Erasure pursuant to Article 17 GDPR of your personal data stored by us, unless further processing is necessary for exercising the right of freedom of
    • expression and information;
    • for compliance with a legal obligation;
    • for reasons of public interest;
    • or for the establishment, exercise, or defence of legal claims;
  • Restriction of processing pursuant to Article 18 GDPR where
    • you contest the accuracy of the data;
    • the processing is unlawful and you oppose the erasure;
    • no longer need the data but you require them for the establishment, exercise, or defenceof legal claims; or
    • you have objected to processing pursuant to Article 21 GDPR;
  • Data portability pursuant to Article 20 GDPR to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format or torequest transmission to another controller;
  • Right to lodge a complaint with a supervisory authority pursuant to Article 77 GDPR. Asa rule, you may contact the supervisory authority of your habitual residence, place ofwork, or our registered office.

Right to object

If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation.
After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.

10.2 Contact options

If you have questions about the collection, processing, or use of your personal data, or if you require access, rectification, restriction, or erasure of data, or wish to withdraw consent given or object to specific data uses, please contact us directly using the contact details in our legal notice. 

Data protection Officer:
DSB Münster GmbH
Martin-Luther-King-Weg 42 - 44
48155 Münster
Germany

datenschutz/at/dermasence/dot/de

Whistleblower Reporting System

In accordance with the EU Whistleblower Protection Directive (Directive (EU) 2019/1937), we provide an internal reporting system that allows for the confidential submission of concerns about potential violations of laws or internal policies.

When using the system, personal data may be processed – such as names, contact details, message content, or data relating to individuals mentioned in the report. Processing is carried out to fulfill our legal obligations under Art. 6 (1)(c) GDPR.

If the report is submitted anonymously, no directly identifiable personal data will be collected.

For more information, please refer to our Whistleblower Policy and the reporting system itself.